Care home which "enhances residents' well being and sense of purpose" praised by inspection report
A Newcastle care home which "enhances patients' well being and sense of purpose" has been given huge praise following a recent inspection.
The Care Quality Commission (CQC) visited Melton House in Gosforth between April and July 2025, with the full inspection report released to the public at the start of December.
It shows the home was awarded a coverted Outstanding overall rating.
CQC reports are broken down into five parts. The saftey, effectiveness and responsiveness of the site was rated ‘good’, while the levels of care and leadership were given ‘outstanding’ rating, contributing to the same overall score.
The report reads: “The home had a very well maintained and tastefully decorated environment and grounds that were used by people, their friends, and relatives.
“There was a positive culture and atmosphere at the home and visitors were welcomed with no restrictions. People’s food and fluid needs were met and people told us they enjoyed the food. Care plans were person-centered, and medicines were administered safely. Risk assessments were in place and regularly reviewed.
“People were fully integrated into the local community. They had access to an abundance of activities which enhanced their well being and sense of purpose. The staff felt extremely passionate about this and continuously looked for new, meaningful activities or events to minimise social isolation.
“Staff recruitment processes meant staff were suitable for their roles and supported people safely. Staff had a good understanding of safeguarding processes and respected people’s wishes. Where people were unable to make their own decisions. They were supported in-line with the principles of the Mental Capacity Act 2005.
“People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice. Staff had positive links with health care professionals which promoted people's well-being.
“Staff were fully committed to providing a truly person-centered service. Staff were extremely proud to work for the service and said they felt supported by the whole management team.”
CQC inspectors also ask residents and their families about their experience of the care.
The report adds: “Feedback received from relatives was overwhelmingly positive. One relative told us, “Preswick is an exemplary organisation, but it’s the talented and tenacious team on the ground at Melton House that personalise the experience for families, carers and loved ones. It has given me and my family such comfort and reassurance.”