Gateshead nursing home where people are "supported to reach their full potential" gets new inspection grading
A Gateshead nursing home was praised as part of its latest inspection.
Coalway Lane in Swalwell was visited by the Care Quality Commission (CQC) over September and October, with the full inspection put to the public at the start of December.
The team at the site was given plenty of praise for their work.
Speaking about the home, the inspection report says: “People found they were treated in a non-judgemental way and supported to reach their full potential.
“People discussed how staff had enabled them to deal with recent crises in their lives and supported them to take steps to return to living independently. The nature of the service meant staff deployment needed to be very flexible.
“Overall, there were enough core staff in place to ensure people’s needs were met and, when needed, additional staff could be readily obtained. The management team were currently completing a comprehensive review of the staffing tools they used to ensure they are sensitive to the flexibility of the service needs.”
CQC ratings break down inspections into various smaller ratings which look at the safety, effectiveness, levels of care, responsiveness and leadership.
The home was rated ‘good’ across the board, resulting in the overall rating of the same description.
The inspection report adds: “People were confident staff knew how to effectively support them and how to manage any potential risks. People found the service had enhanced their quality of life.
“People were very positive about the quality of their care and support offered at the service. Everyone we spoke with told us how caring and supportive the staff were and how they worked hard to ensure people’s needs were met.
“One relative said, ‘It seems really nice here and [person] has made real steps towards recovery.’ A person said, ‘Coming here has made a real difference and I am so much better than I was before.’”