The latest GP Patient Survey, produced by Ipsos on behalf of NHS England, sheds light on patients’ experiences of their GP practice across Tyne and Wear.
More than 700,000 patients in England completed the 2025 survey, which was carried out between January and March this year, and gathers information on how patients feel about their local surgery.
Patients were asked a range of questions about their last appointment as part of the survey, including whether they felt their needs had been met. Across the country, the majority of patients said their needs had ‘definitely’ been met (57%) or had been met ‘to some extent’ (33%).
However, not every GP surgery meets the expectations of all its patients. Here we reveal the GP surgeries across Tyne and Wear where the most patients felt their needs were not met. Surgeries are ranked by the proportion of patients who said their needs had ‘not at all’ been met during their last appointment.
13. Wenlock Road Surgery - South Shields
There were 453 survey forms sent out to patients at Wenlock Road Surgery in South Shields, and the response rate was 25%. When asked if their needs were met during their last general practice appointment, 14% of patients said ‘no, not at all’. | Google Maps
14. Houghton Medical Group - Houghton le Spring
There were 314 survey forms sent out to patients at Houghton Medical Group in Houghton le Spring, and the response rate was 34%. When asked if their needs were met during their last general practice appointment, 14% of patients said ‘no, not at all’. | Google Maps
15. Whitburn Surgery - Whitburn, Sunderland
There were 335 survey forms sent out to patients at Whitburn Surgery in Whitburn, Sunderland, and the response rate was 38%. When asked if their needs were met during their last general practice appointment, 14% of patients said ‘no, not at all’. | Google Maps