New Gateshead care business praised after its first ever inspection report
A Gateshead care group has been praised following its first ever inspection.
The CQC (Care Quality Commission) visited Blaydon based Akwaaba Care and Support in September, with the full inspection released to the public this month.
The inspection was carried out remotely.
The group was praised for its levels of care, recieving a ‘good’ overall rating, with none of the five subheaders for the inspection report falling below this rating.
The report reads: “Systems were in place to provide person centred care. Risk assessments were in place, and they identified current risks to the person as well as ways for staff to minimise or appropriately manage those risks, including for positive risk taking.
“The service was flexible and adapted to people's changing needs and desires, enabling positive outcomes for people. Records were personalised, up-to-date and reflected people's care and support needs.
“People’s mental capacity and ability to consent was taken into account. People and their representatives were involved in planning their care and support. There was clear evidence of collaborative working and good communication with other professionals to help meet people's needs.”
It adds: Relatives were complimentary about how staff supported people to enjoy a good quality of life. They said staff were kind and caring, they were patient and treated people as individuals. Relatives’ comments included,“[Name]is always treated with dignity and respect”, “Staff were caring and patient and [Name] liked them” and “I am extremely happy with the care provided.”
Systems were in place for people to receive consistent care from staff they knew. A relative commented, “[Name] had the same carers, when one was off we knew the other staff member.” A staff member told us, “I work with the same people, they know me and I know them well.”
People were supported to make choices and were involved in decision making about their care and support. Information was accessible to involve people in decision making about their lives.