Newcastle care home continues to 'require improvement' after recent inspection
A Newcastle care home has been told it requires inspection following a recent inspection.
The Care Quality Commission (CQC) visited Balmoral Court on Ayton Street in Byker in October, with the full inspection report made available to the public recently.
After being rated as ‘requiring improvement’ following an inspection in June this year, inspectors returned to look for improvements in the service.
The inspection report reads: “The inspection was prompted by the notification of an incident following which a person using the service sustained a serious injury.
“This incident is subject to further investigation by CQC as to whether any regulatory action should be taken. As a result, this inspection did not examine the circumstances of the incident.
“However, the information shared with the CQC about the incident indicated potential concerns regarding the management of the risk of falls from height. This inspection was a responsive inspection, focusing on key quality statements in order to examine those risks.”
“During this inspection, we reviewed the priority quality statements relating to safeguarding and involving people in managing risks to ensure people were safe. We also looked at the environment to check that potential risks were identified and addressed, and that infection prevention and control practices were being followed.
“In addition, we reviewed how the provider promoted people’s independence, ensured people were listened to, and that care and support led to positive outcomes and experiences for those using the service.
“Since the last inspection, the provider had begun to implement the required improvements identified. While progress had been made and some improvements were underway, these had not yet been fully completed or embedded within the service.
“As a result, we were unable to assess whether the improvements were sustainable. Therefore, the ratings for the quality statements inspected have remained the same.”
CQC reports are split into five areas. These look at the safety, effectiveness, responsivenes, level of care and leadership of sites. All areas within the inspection were labelled as ‘requires improvement’ with the exception of the leadership area. This was given the ‘inadequate’ label. This means the site has an overall rating of ‘requires improvement’.