Newcastle care home labelled 'outstanding' following recent inspection
A Newcastle care home as been labelled as ‘outstanding’ following a recent inspection.
The Quality Care Commision (CQC) awarded the rating to Tyne Grange near Elswick welcomed inspectors over the summer, with the full report now available to the public.
It was the site’s first inspection since 2022 according to CQC records.
The report says: “The service provided nursing and personal care for people with enduring mental health needs.
“We carried out this assessment to seek reassurance following concerns about the care provided at Tyne Grange. Following our inspection we found the provider continued to be overall outstanding.”
The CQC split reports into seperate categories labelled safe, effective, responsive, caring and well led. Of these, the final two were considered outstanding while the others were considered good.
The report adds: Tyne Grange was exceptionally well-led. The registered manager led by example and staff and professionals were highly complementary about their leadership.
“Staff were especially committed and dedicated to providing the best possible care to enable people, often with very complex needs, to achieve extremely positive outcomes and regain skills they had once lost.
“The provider had strong links with partners to enable people to receive holistic care that met their needs. Integration into the local community was seen as important and encouraged.”
“The provider had a very strong focus on continuous learning, development and improvement. The provider invested in staff so they could develop in their role whilst promoting career development. People continued to experience excellent outcomes from living at Tyne Grange.
Safeguarding concerns, incidents and accidents were reported to the local authority appropriately and fully investigated. These were analysed regularly to help identify improvements to people’s care and to learn lessons.
“Individual risk assessments were completed to help ensure people’s safety. There were enough staff to meet people’s needs.”