Newcastle dentist patients are "always happy" to use praised by inspection report
A Newcastle dentist has been praised by its patients following a recent inspection by the CQC.
The dental practice in Gosforth’s Kenton Lane was inspected by the Care Quality Commision on Friday, August 15 and met with a series of impressed patients.
The site was rated positively across all judgements which build an inspection of dentists by the inspection group.
These judgements are based on its safety, effectiveness, levels of care, its responsiveness as well as whether it is well led.
The practice was seen to be meeting regulations across all judgement criteria.
The inspection adds: “The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.”
When inspectors asked patient’s view on the service, they claim one said: “I couldn’t recommend this practice enough. I’m a very anxious patient and they always make me feel at ease the staff are all lovely. I would highly recommend,” and “Always happy to come to the practice.”
The inspection report adds: “Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.”