EasyJet cancellations: Can I get my money back and why are flights being cancelled over Easter?

The budget travel company have left travellers in a tough position after a series of cancellations in the lead up to Easter.
Jason Button
By Jason Button
Published 5th Apr 2022, 18:07 BST

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More than 222 Easyjet flights were cancelled over the weekend and the announcements are continuing into this week, with a further 62 planes not taking off on Monday.

The cancellations have left many, including those set to travel in and out of Newcastle Airport stranded and unable to reach their destination.

Why have EasyJet flights been cancelled this Easter?

EasyJet cancellations: Can I get my money back and why are flights being cancelled over Easter? (Photo by PATRICIA DE MELO MOREIRA/AFP via Getty Images)EasyJet cancellations: Can I get my money back and why are flights being cancelled over Easter? (Photo by PATRICIA DE MELO MOREIRA/AFP via Getty Images)
EasyJet cancellations: Can I get my money back and why are flights being cancelled over Easter? (Photo by PATRICIA DE MELO MOREIRA/AFP via Getty Images)
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The airline has claimed a spike in Coronavirus cases is the reason behind the cancellations, with staff across the company contracting the virus.

It has said it made efforts to nullify any issues by bringing in standby crew over the weekend, but was forced to make further cancellations over the weekend and into this week.

What is EasyJet’s cancellation policy?

The company’s website lists three options for those who have seen their flight cancelled.

The first of these is to switch to another flight for no charge. This can be done online with dates between the two original airports.Anyone wanting to change their departure or arrival airport to another one within the same country should contact the customer services team at the company.

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Another option is to choose a voucher for the full value of any booking made. This will be valid for 12 months from the date it is issued and is available to be used across the airline’s range of destinations.

Anyone not wanting to consider either of these options can request a refund on their booking. This will be processed within a week and anyone wanting to track the status of their request can do so on the airline’s website.

How can I contact EasyJet’s customer service team?

As is to be expected expected, Easyjet's customer service team are inundated with customers asking for support, although customers can contact the company through a live chat service on their website, through Twitter, the company’s online contact form or over the phone.

A full list of numbers depending on where customers are calling from can be found on the airline’s website.

Related topics:EasyJetNewcastle AirportTwitterCoronavirus