Faster, more reliable full fibre broadband available for 90,000 homes in `Newcastle with Zen

Around 90,000 homes across Newcastle are enjoying a new full fibre broadband service with Which? recommended provider Zen delivering fast, reliable connectivity and five-star customer service.

The lucky householders have access to the latest full-fibre broadband thanks to provider Zen Internet which partnered with the CityFibre network to roll out the super-fast service across the city.

Buffering and slow internet connections are a thing of the past with full fibre broadband, which provides speeds and reliability not previously experienced in the UK.

And with Zen, recently being named the only Which? recommended provider for broadband for the fourth year running, customers can be assured of first class service and support.

Which? gave the company five stars for customer service, communication and technical support AND it was one of only two providers to score a maximum five stars for value for money.

Zen | Zen

Price pledge

Zen’s contract price promise guarantees no mid-contract price rises on its residential broadband packages, unlike other well-known providers, most of whom increased bills to customers by up to 8.8% in April.

As the broadband industry continues to enforce inflation-linked mid-contract price rises, new research from Zen reveals that almost half (49%) disagreed that they would consider a mid-contract price rise above inflation in their broadband contract fair, with three quarters (75%) in support of the proposed ban on this practice by telecoms regulator Ofcom.

In December, regulator Ofcom announced a proposal to ban inflation linked mid-contract price rises, with a formal decision to be announced imminently.

Many people are put off switching providers because of the hassle – 27% according to Zen’s survey and the cost of switching (19%).

In the same survey, a third (34%) of respondents revealed that they would switch broadband provider but find it difficult to know where to go.

With 90,000 households already able to access a top-quality broadband service over a new modern infrastructure in Newcastle – with no more endless buffering, slow upload and download speeds and unreliable connectivity, that choice just got a whole lot easier.

Richard Tang, CEO, Zen InternetRichard Tang, CEO, Zen Internet
Richard Tang, CEO, Zen Internet | Zen Internet

Richard Tang, CEO, Zen Internet, said: “Research shows price, reliability, and speed are top factors when choosing a broadband provider and Zen has again scored top marks across these categories.

“We also have a huge ethical focus putting people and the planet ahead of financial return for shareholders.”


Find out for yourself

If you’re looking for a broadband provider that puts your needs first, check out Zen’s award-winning broadband packages by entering your postcode on their website or call the team on 01706 902 745.

The Zen service over the CityFibre network can be accessed by thousands of homes in Newcastle at several speed options ranging from £28 per month for Full Fibre 100, up to £40 per month for the fastest product available, Full Fibre 900, all with free set-up.

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