Gateshead medical centre 'requires improvement' after breach of legal regulations
A Gateshead medical centre has been found in breach of legal regulations.
Crawcrook Medical Centre, on Pattinson Drive, in Ryton, Gateshead, ‘requires improvement’ following an inspection by the Care Quality Commission (CQC).
A CQC report, which was published on July 21, states that inspectors had found a “breach of the legal regulations in relation to governance”.
The centre was rated as ‘requires improvement’ overall when the CQC carried out a comprehensive inspection in August 2023.
Inspectors carried out an assessment on February 25, 2025, in response to the previous rate - with the medical centre maintaining the same overall rating.
The report states: “Whilst there have been some improvements since our previous inspection these were more recent and therefore insufficiently embedded to be illustrated in the available data, particularly with patient access to the service.
“There also remains some concerns around the culture of the provider resulting in reported poor staff retention, particularly administration staff, higher workloads, lack of staff input into vision and values, lack of visibility of senior leaders and lack of awareness of complaints and learning for the practice.
“We have asked the provider for an action plan in response to the concerns found at this assessment.”
You can view the CQC report by visiting: https://www.cqc.org.uk/location/1-13708344778/reports.