Train users claim they were forced to make their own way to destination after promise of taxis from Newcastle
Train passengers have claimed they were forced to make their own way home after they were promised taxis at the end of a rerouted service.
Passangers were left “stranded” in Newcastle according to one train user over the weekend when a train service was rerouted without any support for those needing to finish their journey.
According to those on the service, a 7:27pm service leaving London on Friday evening was scheduled to end its journey at Sunderland, calling at Hartlepool elsewhere in the North East.
However, the service changed destination, meaning passengers would need to make their own way to their final spot for the night.
Those on the train claim Grand Central staff promised the option of a taxi to their final destination at Sunderland or Hartlepool stations, only for nothing to be waiting when they arrived on Tyneside.
One traveller estimated around 100 people were left stranded in Newcastle.
“I left shortly after realising I’d been lied to” they added. “But I feel bad for the elderly passengers who were left stranded. I’m not sure if they eventually did get help but it was a shambles of a situation.”
Grand Central Trains have been contacted for comment.