Tyne and Wear Metro announces how long Jesmond platform will be closed after concrete damaged
The team behind the Tyne and Wear Metro has confirmed how long a closed platform will remain off limits.
Platform two at Jesmond Metro closed on Tuesday, December 30 due to damage to the structure, with trains unable to stop there into the new year.
The impacted platform sees trains head north fro Haymarket to West Jesmond.
Ben Brooks, Head of Engineering at Nexus, said: “While we carry out essential repairs to the platform edge, Platform Two at Jesmond Metro station will remain closed until mid-January.
“The current temporary closure is a precautionary step to keep everyone safe.
“We’re sorry for the ongoing inconvenience caused to customers.”
“The damage to the platform was due to the automatic sliding step on one of our new trains coming into contact with the platform edge, as the empty train was being returned to Gosforth depot. We are working closely with Stadler to investigate this isolated issue further. The roll out of the new Metro fleet will continue.
“Customers needing to exit at Jesmond Platform Two can travel on to West Jesmond Metro station, change to Platform One and then travel back southbound to Jesmond. There will be additional staff at West Jesmond stations during the start of the first school week back to assist with travel.
“Customers who want to board Metro services at Jesmond Platform Two will instead need to travel from Platform One towards Haymarket Metro station and then change platform there. More information is available on the Pop App, www.nexus.org.uk, and on our X page (formerly Twitter) @My_Metro.
“The introduction of the new trains is the biggest and most complex project in the history of Metro. The current phase is the most challenging of any fleet transition project. This is why we are taking a careful and phased approach to fleet introduction to ensure we can monitor, amend, and correct any issues.”