New NHS mental health support line launched for Newcastle

The mental health line is run by a charity (Image: Shutterstock)

A dedicated mental health support line for residents of Newcastle and Gateshead is being launched.

The helpline is provided by the charity Tyneside and Northumberland Mind and offers listening, practical and emotional help for anyone aged 16 and over.

The service supports individuals with daily mental health challenges as well as people who feel they may be heading towards a crisis point.

Dr Mark Dornan, a local GP and Chair of NHS Newcastle Gateshead Clinical Commissioning Group said: "The last couple of years have been tough for us all.

“Many of us are needing a helping hand with our mental health – and there is a range of services to support you.

"We want to make sure that everyone can get the support they need.

“The new support line means there is a caring and supportive person available by phone every day, in addition to the range of other services that are always here to help.

“If you need a different kind of support, the support line team can put you in touch with the service that's best for your needs."

The support line is open seven days a week from 8 am to 10 pm and is open to all those over the age of 16.

It can be reached on 0191 477 4545 or 0330 174 3174 with calls charged at the local rate.

Alex Wilson, CEO of Tyneside and Northumberland Mind, said: “We have experienced a crisis of an unprecedented nature and we will continue to feel the effects of this for some time to come.

“The mental health of our community has been hit hard and we have been working relentlessly to ensure no one has to suffer alone.

"COVID-19 has sparked fear, frustration and anxiety all around and so much has changed.

“This support line allows us to be more accessible to more people when they need us.

“We are very well aware that some people may need additional support and clients can to our listening service from the Support Line to receive additional support if required.

"We will continue to support individuals, families, communities, and businesses when they need us.”