These are the 11 GPs in North Tyneside that rank as the worst, and best rated, for customer satisfaction when it comes to booking an appointment.
New data published by NHS England shows what people think about their doctor’s surgery.
The latest GP Patient Survey produced by Ipsos on behalf of NHS England asked people across the country what they think about many aspects of their care, including the appointment booking process.
Newcastle and Gateshead for appointment availability">Read more: The 12 worst-rated GPs for appointments in Newcastle and Gateshead
The survey contacted 2.5 million people between 10 January and 11 April this year to gather information on how patients feel about their local GP practice and in total just under 720,000 forms were returned, representing a 29% response rate.
Across England, almost a quarter (23.4%) of respondents said the overall process of booking appointments was ‘very good’, a third (32.8%) rated it as ‘fairly good’ and 17.9% said it was ‘neither good nor poor’.
However not everyone was as impressed with the process of booking appointments, with 13.5% of people saying it was ‘fairly poor’ and 12.4% describing it as ‘very poor’.
Using the North Tyneside General Hospital as a starting point, NewcastleWorld looked at the 11 geographically closest GPs in order of the best rated to worst rated.
Only those included in the NHS GP Patient Surgery data have been included.
The latest GP Patient Survey produced by Ipsos on behalf of NHS England asked people across the country what they think about many aspects of their care, including the appointment booking process.
5. Beaumont Park Surgery - 10.9%
10.9% of people rated their experience of making an appointment at Beaumont Park Surgery as poor or fairly poor. Address: Beaumont Park Medical Group/Hepscott Dr, Whitley Bay NE25 9XJ Photo: Google Streetview
6. Nelson Medical Group - 14.9%
14.9% of people rated their experience of making an appointment at Nelson Medical Group as poor or fairly poor. Address: Nelson Health Centre/Cecil St, North Shields NE29 0DZ Photo: Google Streetview
7. Monkseaton Medical Centre - 16.9%
16.9% of people rated their experience of making an appointment at Monkseaton Medical Centre as poor or fairly poor. Address: Cauldwell Ave, Whitley Bay NE25 9PH Photo: Google Streetview
8. Spring Terrace Health Centre - 18.7%
18.7% of people rated their experience of making an appointment at Spring Terrace Health Centre as poor or fairly poor. Address: Spring Terrace clinic, Spring Terrace, North Shields NE29 0HQ Photo: Google Streetview