These are the 12 GPs in Newcastle and Gateshead that are the worst, and best rated, for customer satisfaction when it comes to booking an appointment.
New data published by NHS England shows what people think about their doctor’s surgery.
The latest GP Patient Survey produced by Ipsos on behalf of NHS England asked people across the country what they think about many aspects of their care, including the appointment booking process.
The survey contacted 2.5 million people between 10 January and 11 April this year to gather information on how patients feel about their local GP practice and in total just under 720,000 forms were returned, representing a 29% response rate.
Across England, almost a quarter (23.4%) of respondents said the overall process of booking appointments was ‘very good’, a third (32.8%) rated it as ‘fairly good’ and 17.9% said it was ‘neither good nor poor’.
However not everyone was as impressed with the process of booking appointments, with 13.5% of people saying it was ‘fairly poor’ and 12.4% describing it as ‘very poor’.
Using Newcastle Central Station as a starting point, NewcastleWorld looked at the 12 geographically closest GPs in order of the best rated to worst rated - some are in Newcastle and some are in Gateshead.
Only those included in the NHS GP Patient Surgery data have been included.
The latest GP Patient Survey produced by Ipsos on behalf of NHS England asked people across the country what they think about many aspects of their care, including the appointment booking process.
9. Newcastle Medical Centre - 32.2%
32.2% of people rated their experience of making an appointment at Newcastle Medical Centre as poor or fairly poor. Address: Hotspur Way, 5 Eldon Square, Newcastle upon Tyne NE1 7XR Photo: Google Streetview
10. Dilston Medical Centre - 34%
34% of people rated their experience of making an appointment at Dilston Medical Centre as poor or fairly poor. Address: 23 Dilston Rd, Newcastle upon Tyne NE4 5AB Photo: Google Streetview
11. Elswick Family Health Practice - 34.1%
34.1% of people rated their experience of making an appointment at Elswick Family Health Practice as poor or fairly poor. Address: Elswick Health Centre, Meldon St, Newcastle upon Tyne NE4 6SH Photo: Google Streetview
12. Prospect Medical Group - 53.9%
53.9% of people rated their experience of making an appointment at Prospect Medical Group as poor or fairly poor. Address: 501 Westgate Rd, Newcastle upon Tyne NE4 8AY Photo: Google Streetview