Ambulance Service staff survey shows "encouraging" progress with care provider
North East Ambulance Service NHS Foundation Trust (NEAS) has recorded continued improvement in staff experience in a staff survey,
The NHS-wide survey found growing confidence among staff in recommending the service both as a place to work and a place to receive care.
The survey, which received responses from more than 1,800 staff and achieved a 53 percent response rate, shows year‑on‑year improvement since 2022.
More than half of staff (52.2%) said they would recommend NEAS as a place to work, up from 47.4 per cent in 2024 and 37.9 per cent in 2021.
Confidence in patient care has also strengthened, with 69.3 per cent of respondents saying they would be happy with the standard of care provided by NEAS if a friend or family member needed treatment. This is the highest rate among the nation’s ambulance services.
Kevin Scollay, Chief Executive of North East Ambulance Service, said: “These results show that progress is being made and that listening to our people really does make a difference.
“It is particularly encouraging to see growing confidence among staff in recommending NEAS both as a place to work and as a provider of care.
“We know the work is demanding and there is more to do — particularly around wellbeing, safety and work pressure — but the direction of travel is clear.
“We remain focused on listening, acting and continuing to improve our people’s experience at work, because that is fundamental to delivering high‑quality care for patients.”