‘Fabulous news’: Newcastle travel agents win award in recognition of customer service

Local travel agency Dawson & Sanderson has been recognised for their customer service with a recent award.

The region has seen a recent bounceback from the travel industry, withNewcastle Airport reveals most popular half-term destinations as business booms once again"> Newcastle Airport reporting a booming week of business during the February half term.

The Newcastle branch of Dawson & Sanderson is found on Northumberland Street and took home a coveted Platinum status in the annual Feefo 2021 Trusted Service awards.

The awards, created by customer insights technology company Feefo, look to showcase brands that go above and beyond.

The Platinum tier is for companies that win a Feefo Gold award three years in succession.

Chris Harrison, managing director at Dawson & Sanderson, said: “This national award is fabulous news and a tribute to our staff who have worked tirelessly these last two years during the pandemic.

"It is no mean feat to have excelled in the toughest of years to attain the highly coveted Platinum status.

“During 2021 our staff made sure that all our customers either rebooked their holiday or received the refunds in the quickest amount of time.

“Once holidays were back up and running, we offered every one of our customers help with passenger locator forms and booking tests. When customers collected their tickets, we made sure they had everything needed to make their travel as easy as possible.

"We gained a lot of new customers by offering this service as no other travel company was doing this at the time.”