Newcastle United update website with two vital new questions after membership ballot confusion

Newcastle United have updated ticketing information on the club website after the membership announcement that caused confusion and frustration among supporters on Tuesday morning.

The Magpies unveiled a new ticketing scheme for those with membership packages just 24 hours before the sale period began, drawing criticism for the implementation of a ballot scheme and a lack of a renewal process.

Many fans were sent into uproar online with the Newcastle United Supporters Trust launching a survey to collect responses and report back to the club given the widespread frustrations.

Newcastle United have now updated the F&Q section on the club’s official website in a bit to quash any worries about the ballot.

How will the Membership ballot work?

Newcastle United said: “There will be a 24-hour window to enter each matchday ticket ballot. This period will be communicated on the ticket on sale page on the website.

“Those supporters that are successful in the ballot will have payment processed on the card details they supplied at the time of entering the ballot and will receive an email to download their digital ticket.

“Those supporters that are unsuccessful will not be contacted. Single match tickets cannot be forwarded on or re-sold. Our standard refund policy applies.”

If I enter the ballot – can I enter with friends and family?

Newcastle United said: “If each person has a membership, and you are linked by the Friends and Family functionality, you can enter the ballot as a group. If you are successful, each person will secure a seat.”

Reacting to the news on Tuesday, Chair of Newcastle United Supporters Trust (NUST) Greg Tomlinson said: “So many questions. How far in advance will the ballot take place so fans can book travel and hotels? Can you select where you want to be in SJP? And so on. . . @nufctrust will shortly by sharing a feedback form and will take up relevant issues with @nufc.”

The controversial membership changes from the club come after meetings with the NUST, who had already shared concerns with representatives.

In a statement released on Monday evening, just before the membership announcement, the NUST said: “The Newcastle United Supporters Trust shares the concerns of our members and wider Newcastle United fan base regarding the lack of information on memberships, new seasons tickets (if any) or single match tickets.

“There are just 18 days to go until our first game of the new season against Aston Villa and 25 until our first away game against Manchester City. Late ticketing arrangements mean significant uncertainty and increased costs for supporters travelling to games.

“Since the takeover of Newcastle United in 2021, the Trust has built up a constructive working relationship with Newcastle United. Over recent months we have met with the club on a number of occasions on a one-to-one basis, attended fan ticketing workshops and as recently as today been in communication with club officials to raise member concerns on ticketing.

“Newcastle United have assured the Trust that they have considered the concerns we have fed back to them on behalf of our members, and assures us that they will be releasing relevant membership and ticketing information as soon as they can.”