Adult Social Care provider with "widespread and significant shortfalls" rated 'inadequate' by CQC
A Tyneside care provider has been given a scathing review following an inspection.
The Care Quality Commission (CQC) visited UR Care Solution Ltd, which is based in West Moor, in July 2025 with the full inspection released last week.
As part of the report, the CQC explained the inspection was due to “concerns around employment practices at the service” following the July inspection.
This ran from August until December, resulting in the January release with the full review being the first assessment for this newly registered service.
The inspection report says: “At this assessment the provider was in breach of legal regulations relating to the failure to assess and mitigate risk, the failure to follow safe recruitment practices, the failure to effectively govern the service and maintain accurate care records.
“The were also in breach of the legal regulation to ensure they provide an up-to-date statement of purpose document to CQC. We are addressing this matter outside of this assessment.”
CQC reports are split into five areas. These look at the safety, effectiveness, responsivenes, level of care and leadership of sites. All areas within the inspection were labelled as ‘inadequate’.
“We found widespread and significant shortfalls across all areas of care” the report continues. “People were placed at risk of harm because the provider failed to meet fundamental standards of quality and safety.
“People were not protected from avoidable harm. Risk assessments were incomplete and contradictory, and staff did not have the skills or experience to deliver safe care.
“Medicines were not managed safely, infection control measures were limited, and safeguarding processes were poorly understood. Recruitment practices were unsafe. These failings breached legal requirements for safe care and treatment and for employing fit and proper persons.
“Care was not effective. Pre-admission assessments lacked detail, care plans were inaccurate, and reviews were not carried out.
“There was no evidence of multidisciplinary working provided. Consent to care was poorly understood by the registered manager, and records showed inconsistencies in care delivery. People’s rights and choices were not respected.
“We were unable to gather feedback from people using the service. Care plans lacked information about dignity and person-centred care. The registered manager did not demonstrate compassion during discussions, and there was no evidence that independence or choice was promoted.”
NewcastleWorld contacted UR Care Solution Ltd for a comment. They did not reply.
The full report is available to read on the CQC website.